He called at nine in the evening. She filled in the form on a Sunday. He was treated here a year ago and never came back. Every one of them is revenue that went to the clinic across the street, simply because someone there answered faster.
None of them looks like a problem. Each quietly takes patients away, and it never shows up in your reports — because those people are not in the reports at all.
More than half of all enquiries arrive outside reception hours. Someone in pain does not wait until Monday — they open a search engine and call the next clinic.
Booked and forgot. The chair sits empty, the doctor has no work, the slot is gone — and meanwhile someone else could not book that exact time.
The treatment plan is agreed, hygiene is scheduled, a check-up is due. All of it depends on whether the receptionist remembers to call. Usually she does not.
Thousands of people who were treated here and left satisfied. You do not need to win them over again — you just need to remind them at the right moment.
You can take any one of them and start there. They work separately and together.
The patient picks a service, a doctor and a time on their own — in a messenger or on your website, at any hour. The assistant answers questions about prices, services and doctors, and hands anything unusual to the receptionist.
Two days before and again a few hours before the appointment, the patient gets a message: confirm, reschedule or cancel. A freed-up slot is immediately offered to people on the waiting list.
The system remembers who is due for hygiene, who has an unfinished treatment plan and who has not visited for over a year. It drafts personal messages, and you approve the sending.
One message at nine: how many appointments today, who confirmed, which slots opened up, how many patients came back this week and for how much. Anything needing your decision — a discount, an unusual request, a complaint — arrives separately, with buttons.
Move the sliders to match your figures. The calculation is rough and deliberately conservative — it shows the order of magnitude, not an exact forecast.
Patient win-back is not included here — and it is usually the largest part.
Open the demo and walk the patient's path yourself: booking in the evening, the visit reminder, coming back six months later. Plus how all of it looks from the owner's side.
The data in the demo is fictional — it shows how the system works, not the results of a particular clinic. We never pass a demo off as someone else's case study.
In fifteen minutes we will find where enquiries are lost and tell you honestly what is worth automating first and what can wait.
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